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Spider FAQ
  • Purchases
    Body Temples products & services
  • 1. How do I choose a Personal Trainer?

    We make it easy to choose a trainer. You can choose a trainer online or via your mobile device using our Personal Trainer Bio pages.*  You can also talk to the Fitness Manager at your club about finding the right trainer to meet your needs.

    *Subject to Personal Trainer availability. Member is purchasing Personal Training program and not services of an individual Personal Trainer. If the requested Personal Trainer is not available, another Personal Trainer will be assigned. Member is not entitled to a refund if the requested Personal Trainer is not available.

  • 2. I purchased personal training, what happens next?

    A Team Member from Body Temples will call you within 2-3 days to schedule an appointment. They will need to know the day and time that works best for your personal training session. If you would like to get started sooner, "Virtual Training Sessions" are available.

  • 3. Can I get a refund for my personal training?

    You are entitled to a minimum 72 hour cooling off period, depending on the state where you live. If you notify Body Temples within your cooling off period, you will receive a full refund.

  • 4. How long do I have to use my personal training sessions?

    All personal training sessions must be used within 6 months of date of purchase.

  • 5. What do I do if I am unable to make my scheduled personal training appointment?

    You must cancel a scheduled training session 24 hours in advance. If you don't show up, are more than 15 minutes late, or you cancel your session less than 24 hours before your appointment, you will be charged for the session. If you are unable to keep an appointment, please contact your personal trainer to reschedule.

  • 6. Personal Trainer Rating?

    Body Temples Personal Trainer Rating 1 to 5 is Based upon Certifications, Tenure, Client Reviews